Tenant Information
The Application Process
Rental properties currently tenanted are generally available to view twice weekly by open for inspection. Where properties are vacant or owner occupied, inspections may be arranged at other times to suit.
Processing of applications may take up to 48 hours however where possible we will endeavour to get back to you on the day of application.
To ensure that your application can be processed quickly, please ensure that you have met the 100 points of identification and include your current rental ledger if applicable.
Always ensure that you are happy with the condition of the property before submitting an application and include any requests for items to be attended to.
Successful applicants will be contacted by one of our TPM Connect representatives to discuss the connection of services such as gas, electricity, Foxtel and broadband. We can also source obligation free quotes for removalists, storage, cleaning, maintenance and much more. This is a free service to tenants.
You will be provided with a draft copy of the lease and a link to Rental Bonds Online prior to coming in to sign leases. Tenants will be invited to attend a lease signing meeting during business hours, Monday to Friday.
At the commencement of the tenancy, you will be provided with the executed tenancy agreement, keys to the property and an ingoing inspection report. This reports sets out the state of the premises at the beginning of the tenancy. This should be a true and accurate account of the condition of the premises and will become the most important piece of evidence if a dispute arises over the condition of the premises at the end of the tenancy. Please complete the tenant section and return to our office within 7 days.
Payment of Rent
A tenant must pay rent in advance from the first day of the tenancy and is required to be at least 2 weeks in advance. Please ensure that rent payments are made a couple of days prior to the rental due date to ensure that funds are cleared in our trust account. Failure to make payment by the due date will result in arrears notifications appearing on your rental ledger which may affect future tenancy applications.
Repairs and Maintenance
It is a tenant’s responsibility to immediately report any repairs or maintenance which arise during the tenancy.
In case of emergency repairs where you are unable to contact your Property Manager, you will be provided with a list of emergency tradespeople to contact. Please note that only the following items are considered ‘emergency repairs’ under the Residential Tenancies Act 2010:
- Loss of hot water to the premises
- Loss of electricity to the premises
- Loss of air conditioning to the premises
- Burst Pipes
- Lock failure (this does not include lost keys or keys locked inside premises)
For all other items, please contact your Property Manager during working hours or complete our Repairs and Maintenance Form online.
Inspections
Inspections may be carried out up to 4 times per year. The first inspection will be booked for 3 months after the commencement of the tenancy. Please note that it is not always possible to rearrange times allocated, should you wish to attend the inspection you will need to make arrangements to be available during the allocated time.
If a tenant is renting an apartment, they must be available to allow access for any strata maintenance work, i.e. fire alarm testing. Failure to provide access on the given day will result in a fine payable by the tenant.
When vacating premises, tenants will be provided with a Vacating Tenant Checklist. The tenant must ensure that the property is left in a clean and tidy state. Keys are to be returned to our office on the date of vacate. An outgoing inspection will be arranged within 48 hours of the tenant vacating and you will be given the opportunity to attend this inspection.
The authorisation of the return of the Bond will be carried out as soon as practicable following the outgoing inspection.